The individual’s sister, it turns out, suffered from a learning disability which prevented her from understanding basic concepts involving money and online purchases. The woman had entirely inadvertently spent the equivalent of one thousand five hundred dollars on purchases made through apps on the App Store.
Usually the woman’s husband would have been the one managing her finances, as she herself was incapable—but he had passed a way a year prior, leaving her vulnerable to money traps such as this.
The victim’s sibling first contacted Apple, explaining the situation and asking to have the £1,100 refunded. Apple, however, refused to return a penny, which is when “CS” resorted to writing the newspaper for help in resolving the issue.
Apple could have shown some understanding in CS’s case, however, as it was clear that the downloads were unintentional and the purchases hadn’t even been used (as the app bundles were never downloaded).
Anna Tims was able to reach a resolution with Apple when she herself contacted the company on CS’s behalf, and convinced Apple to issue a full refund to the bereaved sister (they called it a “one-time exception”). After the event, CS made sure to enable parental controls from Screen Settings on her sister’s iPad, to prevent such future mishaps.